Bento4d Privacy Policy — Your Data, Our Protection
This Privacy Policy explains how bento4d collects, uses, stores and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy in a transparent and responsible manner.
Last updated: January 2026. Continued use of the platform means you accept this policy.
- Data collected for platform operations
- No data sales to advertisers
- SSL encryption for all transactions
- Data Access, Correction & Deletion
1. Information We Collect
When you register or use the bento4d platform, we collect several categories of information to ensure the platform runs smoothly and securely.
Account Information
During registration, we collect your full name, email address, phone number, date of birth and encrypted password. This information is used to verify your identity, manage your account and meet compliance requirements.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we store transaction details including the payment method used, transaction amounts and bank account name. Card numbers and banking passwords are never stored by bento4d — they are processed directly through licensed payment providers.
Device & Browser Information
We collect technical data including IP address, device type, operating system, browser, screen resolution, and access time. This helps us detect unauthorized activity and enhance the user experience on bento4d.
Usage Data
We record usage patterns including games played, session duration, login frequency and in-account actions. This helps us improve the platform and identify any technical issues.
2. How We Use Your Information
Verifying user identity, processing MYR transactions, managing account balances, sending important notifications and providing effective customer support to bento4d users.
Detecting and preventing fraud, money laundering, unauthorised access and terms violations. We also use data to meet applicable legal and compliance requirements.
Analysing usage patterns to improve platform design, enhance the mobile experience and deliver relevant content to users in Malaysia.
3. Cookies & Tracking
Bento4d uses cookies and similar tracking technologies to enhance the user experience. Cookies are small data files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies — Temporarily stored and deleted when you close the browser. Used to maintain login during an active session.
- Preference Cookies — Saves your chosen language and display settings for a more comfortable experience next time.
- Analytics Cookies — Helps us understand how users interact with the platform without directly identifying individuals.
- Security Cookies — Detecting suspicious activity and protecting your account from unauthorised access.
You can manage cookie settings through your browser. However, disabling certain cookies may affect some features of the bento4d platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All bento4d user data is stored on servers protected by strict access controls. Communication between your device and our servers is encrypted using industry-standard SSL/TLS protocols, ensuring data cannot be intercepted in transit.
Passwords are stored in encrypted, non-reversible form. Transaction data is retained only for the duration required by operational and legal compliance. After this period, data is securely deleted or anonymized.
While we implement reasonable security measures, no system can guarantee 100% protection. Users are encouraged to use strong passwords and keep login details confidential.
Third-Party Sharing
Bento4d does not sell, rent or trade users' personal information to any third party for marketing or advertising purposes.
We share only the necessary data with:
- Licensed payment processors handling MYR transactions
- Technical service providers supporting platform operations under confidentiality agreements
- Regulatory authorities or law enforcement when required by law
All third parties we work with are bound by strict confidentiality obligations and are not permitted to use your data for any other purpose.
5. User Rights & How to Contact Us
As a bento4d user, you have rights relating to your personal data. We respect and facilitate the exercise of these rights.
Access Rights
You have the right to request a copy of the personal information we hold about you. Requests can be made via your account settings or customer support.
Right to Rectification
If your personal information is inaccurate or outdated, you can update it in your bento4d account profile. For changes requiring identity verification, please contact our support team.
Right to Erasure
You may request the deletion of your account and associated personal data by contacting the bento4d support team. Please note that certain data may need to be retained for a specified period for legal compliance purposes before it is permanently deleted.
Privacy Policy Changes
This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or legal requirements. The latest version will always be available on this page. We encourage users to review this policy periodically.
For any enquiries, data access requests or privacy-related complaints, please contact our team:
Email: [email protected]
Our FAQ page has answers to the most commonly asked questions about accounts, security and privacy.
View FAQ